Our insurance will only accept drivers between the ages of 25 to 75.
No driving bans in the last five years.
No bans for drink / drug driving in the last ten years.
A maximum of six points (but not accrued in one offence)
Proof of Eligibility to Drive
Each driver will be required to show their driving licence at the time of hire. The older paper licence version must be accompanied with some photo ID as proof of identification. Each driver will also be required to show 2 additional documents with their name and personal address. Documents must be no older than 3 months. Acceptable documents include, Bank Statement, Credit Card Statement, Current Council Tax Bill, Utility Bill, HMRC Tax return etc.
To hire a vehicle you will need to share your licence via the DVLA website. The first part of this process requires the driving licence holder to generate a unique, one time use access code for their record. This is done by the driver logging on to the DVLA 'View Driving Licence' service and entering their licence number, national insurance number and postcode.
Once the licence is displayed the driver needs to click on the tab 'Share Licence' and on the next page click on the 'Create Code' button. In order to hire a vehicle we need this when you come to collect the vehicle. If you have problems creating a code online, you can ring the DVLA helpline on 0300 083 0013
What is CDW?
Collision Damage Waiver (CDW) is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to the LCH vehicle.
What is the excess when I hire a vehicle?
The standard excess on LCH vehicles is £750.00 + vat (Luton £1000.00). This can be reduced to £250.00 + vat (Luton £500.00) by taking out the CDW which is £13.50 per rental day. Some vehicles may have a higher excess. Contact for further information.
Can I add an additional driver to my vehicle hire?
Yes - an additional driver costs £6.00 per day.
How many miles are included in the price?
Rentals are subject to a standard mileage of 150 miles per day for cars and 200 miles per day for vans (minibuses have unlimited mileage), unless otherwise agreed in writing. Excess mileage will be charged at £0.24 per mile. This co-incides with our fair use police of a maximum of 3000 miles per calender month or pro rata.
What is included in the rental price?
Included in the rental price is VAT (unless otherwise stated), Insurance and breakdown cover in the UK. All vehicles will have a full tank of fuel at the start of the rental, please return them the same. (Refuelling charge is £1.77 + vat per litre - plus £15.00 + vat admin charge)
Do you require a deposit when I hire a vehicle?
A 25% deposit may be required on advance bookings. Also, at the time of collection we 'pre-authorise' £250.00 on your card. This is released on satisfactory return of the vehicle.
Can I leave my car when I hire a vehicle?
Free parking is available but all vehicles are left at the owner's risk.
Can I take the vehicle abroad?
Yes. This is possible but written permission must be provided in advance by LCH. Additional documentation and equipment will be required to meet EU regulations. A surcharge and administration charge will apply. Contact for more information.
What do I do if I need to cancel my rental booking and what is the refund policy?
If you need to cancel a booking then you must do so in writing or by sending an email to firstname.lastname@example.org. Refund Policy - All hires are subject to a £20.00 cancellation fee. If the hire is cancelled with less than 24 hours notice however, then no refund will be made.
How long must I have been driving before I can hire a vehicle?
Drivers must be aged over 25 and hold a valid driving licence, with correct category entitlement, and have at least 2 years driving experience.
For minibus hire the driver must hold a D1 category on their licence.
Are there age restrictions when hiring a vehicle?
Drivers must be aged between 25 and 75 to hire cars and vans from LCH. We can sometimes cover drivers older than 75 years, please contact us to discuss further.
The maximum age to hire a minibus is 69 years and the driver must have D1 category on their licence.
I have points on my licence, can I still hire a vehicle?
Drivers aged 25-75 are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less.
Drivers with the following convictions on their licences are unable to rent:
UT50, CD40, CD50, CD60, CD70, CD71, DD40, DD60, DD80, DR10, DR20, DR30, DR31, DR40, DR50, DR60, DR61, DR70, DR80, DR90, IN10.
Drivers with the following convictions are only acceptable after 5 years from date of conviction:
AC10, AC20, All BA, All DD, All DG, All DR, CD40, CD50, CD60, CD70 & MS90.