Vehicle Rental FAQ's

Our insurance will only accept drivers between the ages of 25 to 75. There are additional conditions that would prevent you from hiring:

• No driving bans in the last five years.
• No bans for drink / drug driving in the last ten years.
• A maximum of six points (but not accrued in one offence)

Each driver will be required to show their driving licence at the time of hire.

The older paper licence version must be accompanied with some photo ID as proof of identification. Each driver will also be required to show an additional document with their name and personal address. Documents must be no older than 2 months. Acceptable documents include: Bank Statement, Credit Card Statement, Current Council Tax Bill, Utility Bill, HMRC Tax return etc.

To hire a vehicle you will need to share your licence via the DVLA website. The first part of this process requires the driving licence holder to generate a unique, one time use access code for their record. This is done by the driver logging on to the DVLA 'View Driving Licence' service and entering their licence number, national insurance number and postcode.

https://www.gov.uk/view-driving-licence

Once the licence is displayed the driver needs to click on the tab 'Share Licence' and on the next page click on the 'Create Code' button. In order to hire a vehicle we need this when you come to collect the vehicle. If you have problems creating a code online, you can ring the DVLA helpline on 0300 083 0013

Collision Damage Waiver (CDW) is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to any vehicle that you hire from LCH Vehicle Hire.

The standard excess varies according to the vehicle type:

• On LCH cars it is £750+ VAT.
• On LCH vans £750 + VAT.
• On Luton, Minibus & MPVs £1000 + VAT.

This can be reduced to £250 + VAT for cars, and £500 + VAT for Lutons, Minibus & MPVs by taking out the CDW. This is £13.50 per rental day.

Note: Some vehicles may have a higher excess. Contact us for further information.

Yes - an additional driver costs £6.00 per day.

Rentals are subject to a standard mileage rate which varies according to vehicle type:

• 150 miles per day for cars.
• 200 miles per day for vans and MPVs
• 350 miles per day for minibuses

Unless otherwise agreed in writing.

Note: Weekly Deals and Weekend Specials have a set allowance.

Excess mileage will be charged at £0.24 per mile. This co-incides with our fair use policy of a maximum of 3000 miles per calender month or pro rata.

The following are included in the rental price for vehicles from LCH Vehicle Hire:

• VAT (unless otherwise stated).
• Insurance
• Breakdown cover in the UK.

All vehicles will have a full tank of fuel at the start of the rental, please return them the same. If we need to refuel a vehicle we charge pump price, plus £15.00 + vat admin charge.

A 25% deposit may be required on advance bookings. At the time of collection we 'pre-authorise' £250 on your card. This is released on satisfactory return of the vehicle.

Free parking is available, but all vehicles are left at the owner's risk.

Yes. This is possible, but written permission must be provided in advance by LCH Vehicle Hire.

Additional documentation and equipment will be required to meet EU regulations. A surcharge and administration charge will apply.

Contact us for more information.

If you need to cancel a booking then you must do so in writing or by sending an email to tim@lchvehiclehire.com.

Refund Policy - All hires are subject to a £20 cancellation fee. If your vehicle hire is cancelled with less than 24 hours notice, then no refund will be made.

Drivers must be aged over 25 and hold a valid driving licence, with correct category entitlement, and have at least 2 years driving experience. For minibus hire the driver must hold a D1 category on their licence.

Drivers must be aged between 25 and 75 to hire cars and vans from LCH. We can sometimes cover drivers older than 75 years, please contact us to discuss further. The maximum age to hire a minibus is 69 years and the driver must have D1 category on their licence.

Drivers aged 25-75 are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less.

Drivers with the following convictions on their licences are unable to rent from us: UT50, CD40, CD50, CD60, CD70, CD71, DD40, DD60, DD80, DR10, DR20, DR30, DR31, DR40, DR50, DR60, DR61, DR70, DR80, DR90, IN10.

Drivers with the following convictions are only acceptable after 5 years from date of conviction: AC10, AC20, All BA, All DD, All DG, All DR, CD40, CD50, CD60, CD70 & MS90.